Cisco Certified Network Professional Voice (CCNP Voice) validates advance knowledge and skills required to integrate into underlying network architectures. Furthermore, this certification validates a robust set of skills in implementing, operating, configuring, and troubleshooting a converged IP network. With a CCNP Voice certification, a network professional can create a collaboration solution that is transparent, scalable, and manageable.

The CCNP Voice focuses on Cisco Unified Communications Manager (formerly Unified CallManager), quality of service (QoS), gateways, gatekeepers, IP phones, voice applications, and utilities on Cisco routers and Cisco Catalyst switches. Additionally, the integration and troubleshooting of Cisco Unified Communications applications are now covered in the CCNP Voice, specifically the Cisco Unity Connection and Cisco Unified Presence applications.

Implementing Cisco Voice Communications and QoS (CVOICE)

Course Objectives

  • Explain what a voice gateway is, how it works, and describe its usage, components, and features.
  • Describe the characteristics and configuration elements of VoIP call legs.
  • Describe how to implement IP phones using Cisco Unified Communications Manager Express.
  • Describe the components of a dial plan and explain how to implement a dial plan on a Cisco Unified voice gateway.
  • Explain what gatekeepers and Cisco Unified Border Elements are, how they work, and what features they support.
  • Describe why QoS is needed, what functions it performs, and how it can be implemented in a Cisco Unified Communications network.

Course Outline

  • Course Introduction
  • Introduction to Voice Gateways
  • VoIP Call Legs
  • Cisco Unified Communications Manager Express Endpoints Implementation
  • Dial Plan Implementation
  • Gatekeeper and Cisco Unified Border Element Implementation
  • Quality of Service

Implementing Cisco Unified Communications Manager, Part 1 (CIPT1)

Course Objectives

  • Describe Cisco Unified Communications Manager, including its functions, architecture, deployment and redundancy options, and how to install or upgrade.
  • Perform Cisco Unified Communications Manager initial configuration and user management.
  • Configure Cisco Unified Communications Manager to support on-cluster calling.
  • Implement PSTN access in Cisco Unified Communications Manager and to build a dial plan in a single-site Cisco.
  • Implement Cisco Unified Communications Manager media resources.
  • Implement Cisco Unified Communications Manager features and applications.

Course Outline

  • Course Introduction
  • Introduction to Cisco Unified Communications Manager
  • Enabling Single-Site On-Net Calling
  • Single-Site Off-Net Calling
  • Media Resources
  • Feature and Application Implementation

Implementing Cisco Unified Communications Manager, Part 2 (CIPT2)

Course Objectives

  • Describe multisite deployment issues and solutions, and describe and configure required dial plan elements.
  • Implement call-processing resiliency in remote sites by using Cisco Unified SRST, MGCP fallback, and Cisco Unified Communications Manager Express in Cisco Unified SRST mode.
  • Implement bandwidth management and CAC to prevent oversubscription of the IP WAN.
  • Implement Device Mobility and Cisco Extension Mobility.
  • Describe and implement CCD deployments.

Course Outline

  • Overview
  • Learner Prerequisite Skills and Knowledge
  • Course Goal and Objectives
  • Course Flow
  • Additional References
  • Your Training Curriculum

Troubleshooting Cisco Unified Communications (TVOICE)

Course Objectives

  • Describe a systematic methodology to troubleshoot Cisco Unified Communications solutions
  • Isolate and troubleshoot reported issues that relate to Cisco Unified Communications Manager.
  • Diagnose a call setup issue and resolve the issues as you discover or reveal them, given a trouble call for which the source of the problem is unknown.
  • Solve the common issues of an SAF-enabled network and CCD.
  • Troubleshoot issues that are related to Cisco Unified Communications Manager features and applications.
  • Troubleshoot voice quality issues and issues that are related to media resources.

Course Outline

  • Overview
  • Learner Prerequisite Skills and Knowledge
  • Course Goal and Objectives
  • Course Flow
  • Additional References
  • Your Training Curriculum

Integrating Cisco Unified Communications Applications (CAPPS)

Course Objectives

  • Describe voice-mail integration options and requirements.
  • Cisco Unity Connection in a Cisco Unified Communications Manager deployment.
  • Describe how to implement Cisco Unity Express in a Cisco Unified Communications Manager Express deployment.
  • Implement voice-mail networking using VPIM.
  • Implement Cisco Unified Presence and Cisco Unified Personal Communicator.

Course Outline

  • Course Introduction
  • Introduction to Voice Mail
  • Cisco Unity Connection in a Cisco Unified Communications Manager Environment
  • Cisco Unity Express Implementation in Cisco Unified Communications Manager Express Environment
  • Voice Profile for Internet Mail Implementation
  • Cisco Unified Presence Implementation